ISO 9001 European Scoreboard: an instrument to measure macroquality.

Autor: Sampaio, Paulo Alexandre da Costa Araújo1 (AUTHOR) paulosampaio@dps.uminho.pt, Saraiva, Pedro Manuel Tavares Lopes de Andrade2 (AUTHOR), Gomes, Ana Catarina Ribeiro1 (AUTHOR)
Zdroj: Total Quality Management & Business Excellence. 2014, Vol. 25 Issue 3/4, p309-318. 10p.
Databáze: Business Source Ultimate
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