| Popis: |
Emergency Department Case Management: The Compendium of Best Practices, Second Edition Kathleen Walsh, RN, PhD Karen Zander, RN, MS, CMAC, FAAN Contributors: Christina Boyd, BA, MPH Sean Burton, CCEMT-P Sarah B. Carignan, BA, MBA Mary G. Daymont, RN, BSN, MSN, CCM Bonnie M. Geld, MSW Patricia B. Green, LMSW Deborah Hale, CCS, CCDS Ann Marie Hill, MSW, LiCSW Eileen Hughes, RN, MBA Joan Stack Kovach, RN, MS, PC J. Michelle Moccia, MSN, RN, ANP-BC, CCRN Chris Nesheim, RN, MS, CMAC Suzanne O'Connor, RN, MS, CS Maria Seavey, RN, BSN Sallie A. Selfridge, LBSW Andrea Snyder, RN, CCRN Rowena (Ricki) Stajer, RN, MA, CPHQ Dawn Williamson, RN, MSN, PMHCNS-BC, CARN-AP From defining goals, clarifying roles, and understanding the necessary knowledge and skills required, Emergency Department Case Management: The Compendium of Best Practices, 2nd Edition will ensure that ED case management staff have a solid and sustainable foundation in place. After exploring models and reviewing emergency department infrastructure, this compendium will help readers outline key partnerships, present multiple options for case finding, tackle observation status accurately, address quality and evaluation issues, and identify ways ED RN case managers and social workers coordinate care for complex cases, such as pediatric, psychiatric, homeless, and uninsured populations. In addition to many new tools, this book is also packed with more than 20 detailed spotlights and case studies discussing ED case management strategies, best practices, and experiences of ED professionals from across the country. The new edition includes: The presence of case management RNs and Social Workers in emergency departments (ED) has become a standard since the first edition of this text was published in 2007. Ever-expanding and changing regulations for EDs and hospitals have emerged, while best practices have evolved to address these challenges. This new edition discusses these changes and provides updated guidance on running a compliant, effective, and efficient case management team in the ED. It also provides insight on adapting the role of case management based on unique ED patient populations and helps ED case managers stay ahead of the curve by examining what lies ahead in their profession. Table of contents Chapter 1: ED Case Management: The Heart of Access and Hub of the CommunityLearning ObjectivesIntroductionThe Evolving Role of Hospital EDsFunctions and Models of CMEmergency Department Role Definitions Based on Hospital's Organizational StructurePrecursors to CM in the EDRN CM role as Enhanced Expertise for the EDDovetailing with the Hospital's CM ServiceThe Future of ED CMSpotlight 1-1: A Piece in the Puzzle—Development of a Health System-Wide Transfer CenterSpotlight 1-2: Spotlight 1-2: Connecting CM and Patient Placement—Strengthening Resources to Manage Hospital EntryReferences Chapter 2: Strategies for Creating a Successful ED CM ProgramLearning ObjectivesIntroductionCreating and Sustaining a Successful ED CM ProgramED CM ResponsibilitiesImportance of PartnershipsImportance of Orientation and Preceptor Program: ED CM OrientationSpotlight 2-1: ED CM: More Important Than Ever!Spotlight 2-2: First Impressions Last: Quickly Build Trust and Cooperation to Achieve Better OutcomesReferencesChapter 3: Quality and EDsLearning ObjectivesMeasuring Quality in HealthcareHospital Value-Based PurchasingNew Quality Measurement EffortsThe Case Management Bridge to the CommunityReferencesChapter 4: CM for Short Stay/Observation PatientsLearning ObjectivesThe CM's Role in Facilitating App |
