Patron behavior in libraries : a handbook of positive approaches to negative situations

Autor:	McNeil, Beth, Johnson, Denise J.
Předmět:	Public services (Libraries)--United States, Libraries--Security measures--United States, Libraries
Kategorie:	LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management, BUSINESS & ECONOMICS / Customer Relations
Popis:	How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a'patron behavior policy'and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Databáze:	eBook Collection (EBSCOhost)
Externí odkaz:	Zobrazit plný text záznamu