| Autor: |
PALMITER, SUSAN1, LYNCH, GENE1, LEWIS, SCOTT1, STEMPSKI, MARK1 |
| Zdroj: |
Behaviour & Information Technology. Jan1994, Vol. 13 Issue 1/2, p128-131. 4p. |
| Abstrakt: |
The conventional usability lab is primarily responsible for testing prototypes and products to determine if customers will accept a new design. Often this testing comes too late in the development cycle to allow major design or product changes to occur. In the Customer-Centered Design Group at Tektronix Labs, the usability lab is a small part of our group's involvement in the entire design life cycle of a Tektronix product. We work with design groups to bring the benefits of a usability lab to all phases of design, beginning with understanding our customer's current system and work processes to assessing the competitor's strengths and weaknesses to simulating and evaluating design alternatives. Our ‘lab’ is often on the road; meeting with customers where they work, working with design teams to simulate and prototype designs, and evaluating designs with our customers. To keep in touch with customers and to keep product development focused, we feel a usability group must break down the barriers inherent in a conventional testing suite. By breaking these barriers we can better determine what customers need and how these needs are addressed throughout the entire product life cycle. [ABSTRACT FROM PUBLISHER] |
| Databáze: |
Library, Information Science & Technology Abstracts |
| Externí odkaz: |
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