A practical guide to using software usability labs: lessons learned at IBM.

Autor: FATH, JANET L.1, MANN, TERESA L.2, HOLZMAN, THOMAS G.3
Zdroj: Behaviour & Information Technology. Jan1994, Vol. 13 Issue 1/2, p94-105. 12p.
Abstrakt: Usability evaluation is a key component of a user-centred design process. Access to a usability laboratory can greatly facilitate the process of empirically measuring user performance, but the mere presence of a usability laboratory does not assure usable products. Rather, the laboratory must be used within an evaluation process. The process described in this article has five phases: designing the evaluation, preparing to conduct the evaluation, conducting the evaluation, analysing the data, and reporting the results. Lessons learned by the authors while they practised this evaluation process with a variety of products are summarized for possible use by other usability organizations. [ABSTRACT FROM PUBLISHER]
Databáze: Library, Information Science & Technology Abstracts