| Autor: |
Enakimio, Isaac1 ei809@gre.ac.uk, Al-Shawabeh, Abdallah1 aa14@gre.ac.uk, Sharp, Mike1 m.w.sharp@gre.ac.uk |
| Předmět: |
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| Zdroj: |
Proceedings of the European Conference on Knowledge Management. 2010, p354-361. 8p. 7 Charts. |
| Abstrakt: |
With the increasing need for organisations to remain ahead in the game, there has been a great push from the government to improve the quality of health services delivered by the NHS. This push has led to the need for detailed planning and execution of its strategic agenda. Many organisations have found the need to adopt and implement KM as a business strategy in order to gain a competitive edge in their organisational circles; so far Medway PCT and the National Health Service (NHS) as a whole are no exception. Like every other NHS organisation, Medway PCT has recently split its services into two business arms based on their roles in the provision of health services. These arms include; NHS Medway staff (Commissioners), who are responsible for the procurement and commissioning of health services being delivered to the community and the NHS Medway Community Staff (Providers) who actually provide the services to the community. In the long run, these two units will function as completely separate organisations and as a result has highlighted a need for the understanding of their KM needs both individually and collectively. The aim of this research is to assess the capability of Knowledge Management (KM) in assisting the NHS in meeting its strategic objective of supporting patients better within the Medway community, as well as providing a comparative study of the Providers (NHS Medway Community staff) and Commissioners (NHS Medway Staff). The study focuses on three critical success factors which are People & Culture, Processes, and Information Technology (IT). It also looks at NHS's KM collective ability to influence its three major strategic objectives which are: Understanding the quality of available data and their limitations in terms of collection, terminology, and how data are shared across agencies. Considering how these data will be made available to other agencies and to the public. Exploring the availability of existing tools, resources and examples of good practice and where appropriate using these. The survey was conducted all over the trust in the different locations which included; hospices, hospitals, healthy living centres and clinics. Questionnaires were developed and distributed across the trust. The data collected has been analysed using SPSS. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Library, Information Science & Technology Abstracts |
| Externí odkaz: |
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