Autor:	Downes, Anne
Předmět:	Curriculum Library personnel Customer relations Public libraries Customer services
Zdroj:	Public Library Journal. Autumn2005, Vol. 20 Issue 3, p6-9. 4p. 6 Color Photographs.
Abstrakt:	Focuses on the reader development course Frontline that aims to improve customer services and relations of public library staff in Great Britain. Coverage of the course; Management of the course; Benefits offered by the course.
Databáze:	Library, Information Science & Technology Abstracts
Externí odkaz:	Zobrazit plný text záznamu