| Autor: |
Harwell, Jonathan H.1 jonathan.harwell@gcsu.edu, Gallagher, Erin2 gallaghere@ufl.edu |
| Předmět: |
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| Zdroj: |
Against the Grain. Sep2024, Vol. 36 Issue 4, p30-38. 9p. |
| Abstrakt: |
This article conveys the results of a global, cross-sector survey of vendor service expectations (with 414 validated responses) that illuminates overall expectations by library workers about vendor services, as well as how vendors perceive these expectations. The study explores areas of alignment and disconnection among library workers and vendors, highlighting the values and services prioritized by library workers, and the corresponding perceptions by vendors about library workers’ priorities. It seeks to achieve several goals: test assumptions around library/vendor collaboration; investigate areas of disconnection and alignment; spark curiosity and further research; and create a foundation for stronger partnerships through shared understanding. The survey was designed with separate tracks for library workers and vendors, collecting quantitative ratings and qualitative comments. Key findings include alignment on prioritizing practical needs like remote access functionality. Disconnects appear in areas such as public libraries prioritizing vendor product knowledge over remote access. The results reveal that library workers and vendors are largely aligned on priorities, contrary to perceived narratives of opposition. While tensions persist in library/vendor dynamics, understanding each other’s values presents opportunities to reframe relationships through pragmatic convergence around user-driven needs. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Library, Information Science & Technology Abstracts |
| Externí odkaz: |
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