| Autor: |
Sobol, Barbara1 barbara.sobol@ubc.ca, Goncalves, Aline2 agoncalves@yukonu.ca, Vis-Dunbar, Mathew3 Mathew.Vis-Dunbar@ubc.ca, Lacey, Sajni4 sajni.lacey@ubc.ca, Moist, Shannon5 moists@douglascollege.ca, Jantzi, Leanna6 leanna_jantzi@sfu.ca, Gupta, Aditi7 aditig@uvic.ca, Mussell, Jessica8 jmussell@uvic.ca, Foster, Patricia L.9 patricia.foster@ubc.ca, James, Kathleen10 kjames@mtoroyal.ca |
| Předmět: |
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| Zdroj: |
Evidence Based Library & Information Practice. 2023, Vol. 18 Issue 2, p73-92. 20p. |
| Abstrakt: |
Objective -- During the COVID-19 pandemic, the majority of post-secondary institutions in British Columbia remained closed for a prolonged period, and volume on the provincial consortia chat service, AskAway, increased significantly. This study was designed to evaluate the content of AskAway transcripts for the 2019-2020 and 2020-2021 academic years to determine if the content of questions varied during the pandemic. Methods -- The following programs were used to evaluate the dataset of more than 70,000 transcripts: R, Python (pandas), Voyant Tools and Linguistic Inquiry and Word Count (LIWC). Results -- Our findings indicate that the content of questions remained largely unchanged despite the COVID-19 pandemic and the related increase in volume of questions on the AskAway chat service. Conclusion -- These findings suggest that the academic libraries covered by this study were well-poised to provide continued support of patrons through the AskAway chat service, despite an unprecedented closure of physical libraries, a significant increase in chat volume, and a time of global uncertainty. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Library, Information Science & Technology Abstracts |
| Externí odkaz: |
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