Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective.

Autor: Yin, Pengzhen1 (AUTHOR) yinpz@hfut.edu.cn, Wang, Chuang2 (AUTHOR) bmchwang@scut.edu.cn, Liang, Liang1 (AUTHOR) lliang@hfut.edu.cn
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Zdroj: Information Technology & People. 2023, Vol. 36 Issue 4, p1484-1508. 25p.
Abstrakt: Purpose: Personally owned mobile information and communication technologies (MICT) have been widely and routinely used for work purposes in the post-pandemic workplace. Drawing on adaptive structuration theory for individuals (ASTI), this study investigates the antecedents (i.e. characteristics of MICT) and outcomes (i.e. employee affective and cognitive well-being) of routine MICT use in the remote work context. Design/methodology/approach: The research model was empirically tested via a survey of 430 working professionals who use personal MICT for work purposes in the remote work context. Findings: Results show that the routine MICT use increases employee affective well-being (i.e. job satisfaction) and mitigates cognitive well-being (i.e. technology overload). The mediation effects of routine MICT use on the relationships between its characteristics (autonomy and timeliness) and employee well-being (i.e. job satisfaction and technology overload) were also found. Originality/value: Existing research on remote work has widely focused on employee productivity and performance, while attention has rarely been paid to the effects of the technology-driven "new normal" on employee well-being. Grounded in ASTI, this study identifies three MICT characteristics as sources of user adaptive structuration, which impact employees' routine MICT use behavior and further influence employee affective and cognitive well-being. This research can help understand employees' personal MICT use adaptive behavior and improve their well-being. [ABSTRACT FROM AUTHOR]
Databáze: Library, Information Science & Technology Abstracts