Reaching Citizens' Engagement by Services: Swiss Use Case.

Autor: Sokhn, Maria1 maria.sokhn@hevs.ch, Evequoz, Florian1 florian.evequoz@hevs.ch, Zufferey, Arnaud1 Arnaud.Zufferey@hevs.ch
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Zdroj: Information (2078-2489). Dec2016, Vol. 7 Issue 4, p65. 13p.
Abstrakt: Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. [ABSTRACT FROM AUTHOR]
Databáze: Library, Information Science & Technology Abstracts