Providing Health Consumers with Emergency Information: A Systematic Review of Research Examining Social Media Use During Public Crises.

Autor: Thomas, Tracey L.1, Schrock, Courtney1, Friedman, Daniela B.1,2
Předmět:
Zdroj: Journal of Consumer Health on the Internet. Jan-Jun2016, Vol. 20 Issue 1/2, p19-40. 22p.
Abstrakt: This systematic review explored risk and crisis communication literature to examine how researchers have evaluated social media use in public crises. Twenty-four full-text articles were reviewed, the majority of which focused on natural disasters (n = 11). Studies were commonly descriptive in design (n = 21), used content analysis (n = 12), and examined the content and structure of messages (n = 18). Studies focused on blogs and microblogs (n = 20); social networks (n = 9); content communities (n = 4); and collaborative projects (n = 3), and the most commonly studied platforms were Twitter (n = 17) and Facebook (n = 9). Findings provide insight regarding the opportunities and challenges related to social media use during public crises. [ABSTRACT FROM AUTHOR]
Databáze: Library, Information Science & Technology Abstracts
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