Cena, kvalita a rizika poskytování prací a služeb facility managementu
| Autor: | Hladišová, Marika |
|---|---|
| Jazyk: | čeština |
| Rok vydání: | 2020 |
| Předmět: |
podpůrné procesy
key performance indicators quality control service providing facility manager quality supported processes náklady poskytování služeb kontrola kvality kvalita outsourcing rizika cena service contract insourcing price optimizing measures klíčové ukazatele výkonnosti expenses optimalizační opatření Facility management facility manažer správa budov risks administration of buildings servisní smlouva |
| Druh dokumentu: | masterThesis |
| Popis: | This thesis focuses on prices, quality & risks of the Facility management. In the theoretical part there are explained points referring to the Facility management, it’s contributions, ways of securing them, important fields and it’s targets. Also individual levels of cooperation and the job description of the management. There is also a mention of an important standardization, of which the Facility management couldn’t function without. Also the example of service contract and lastly, a very important chapter is dedicated to the quality of work provision and Facility management services. The practical part of this thesis is the case study based on a questionnaire of how to support services of the two different subjects, hotels and construction companies. The case study also describes the cost of these services, ways of controlling the quality provided and contracts with appointed workers. The result of this thesis is a detailed description of potential risks which can appear in the individual type of services. There is a suggested optimization for all the risks mentioned. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
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