Autor:	Kropáčová, Lucie
Jazyk:	čeština
Rok vydání:	2016
Předmět:	analýza product neshoda řízení kvality korelační koeficient. process analyze produkt Kvalita reklamace proces quality control příčina correlation coefficient. Complaints non-conformity management kvality Quality quality management cause
Druh dokumentu:	masterThesis
Popis:	The master’s thesis is focused on evaluation of present process of managment of complaints in particular company in 2014. The evaluation is made by quality managment tools and with using correlation analysis. On the basis of acquired pieces of information there will be suggest corrective measures. These correctives measures will lead to improvement of managment process of complaints and reduce customer complaints.
Databáze:	Networked Digital Library of Theses & Dissertations
Externí odkaz:	http://www.nusl.cz/ntk/nusl-234826 Zobrazit plný text záznamu