Working in the Biz: Material and Identity Processes of Bartending

Jazyk:	angličtina
Předmět:	Bartending Psychological aspects. Bars (Drinking establishments) Management. Alcoholic beverage industry Social aspects. Identity (Psychology) Quality of work life. Work environment
Druh dokumentu:	Text
Popis:	Bartending makes for an interesting case study in that it brings together research on emotional labor and tipped front-line service jobs, as well as the contemporary increase in precarity in work and precarity in life. This project explores the material and identity processes of bartending, examining how a precarious job with high expectations of emotional labor in-turn affects the occupational and personal identities of those employed in the industry. Overall three overarching themes were identified: (1) When wages are outsourced to customers via tipping systems workers are exposed to particularly high emotional demands, rendering bartending a unique form of quid pro quo emotional labor. (2) Bartenders exist in a “default career” mode of employment that is stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and managing stigma creates a divergence between bartender’s personal and occupational identities resulting in constant identity work on and off the job. Includes bibliography. Thesis (M.A.)--Florida Atlantic University, 2017. FAU Electronic Theses and Dissertations Collection
Databáze:	Networked Digital Library of Theses & Dissertations
Externí odkaz:	http://purl.flvc.org/fau/fd/FA00004876 Zobrazit plný text záznamu