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E-business is defined as the use of ICT and internet related technologies to create new ways of conducting business activities. It has been identified as an innovative approach for construction organisations to gain substantial benefits and to improve productivity and efficiency of processes. However, the uptake of ebusiness in the construction industry has been comparatively limited and ineffective. There is a need of a tool to evaluate and review construction ebusiness process execution and performance for further improvements. This research aims to develop a capability maturity model to systematically identify current status of e-business processes as a method of enhancing process efficiency in construction organisations. In order to achieve this aim, a multi-method qualitative research design was adopted. Initially an analysis of existing construction process maps were carried out to establish a conceptual construction process categorisation. Then two rounds of Delphi based expert forum interviews were conducted to verify the conceptual process categorisation. In the second stage of research design, an analysis of existing process maturity models were carried out to identify construction e-business process maturity characteristics. These characteristics were verified through an expert forum and further ratified using three case studies. In the third stage, Construction E-Business Capability Maturity (CeB-CMM) and its user interface were developed using verified construction process categorisation and ratified construction e-business process maturity characteristics. Finally, CeB-CMM was validated by applying it to four construction organisation using CeB-CMM user interface. This research contributed to the existing body of knowledge by developing CeB-CMM and its user interface. Furthermore, this research established a construction process categorisation and determined the construction e-business process maturity characteristics. It is anticipated that the developed tool can be used by construction organisations as a tool to systematically evaluate their current ebusiness process maturity and provide them a pathway to further improve those processes. |
