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The study aimed to develop the knowledge and provide a broader understanding of how management consultants (MC) manage strategic change, by examining their approach in relation to their function in strategic change processes. The literature review explored the function of MCs as change agents from four perspectives: standards setters, information sources, knowledge integrators, and knowledge brokers. Highlighting the client-consultant relationship as an aspect within their function. Additionally, the planned and emergent approach to change was presented. Based on the presented concepts, a conceptual framework was developed. A qualitative approach was taken where semi-structured interviews were conducted with MCs from different consulting firms to gather relevant data. Finally, the data was structured and thematically analyzed through our conceptual model. There is no one-size-fits-all regarding managing strategic change. MCs focus on recognizing the unique context of each change process and client, implying that the MCs can function differently in different change processes. Furthermore, MCs approach strategic change processes in relation to their function as change agents by utilizing activities from both planned- and emergent activities, depending on the specific function they perceive they have. |
