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The purpose of this study is to investigate social workers' experiences of threats and violence from clients, the strategies they use to handle these situations and the impact on social workers in their professional practice. The empirical data were collected through a qualitative method involving semi-structured interviews with six social workers from various municipal departments in Sweden. The results are analyzed through the theories Coping and KASAM along with previous research. The findings reveal that both direct and indirect forms of threats and violence are common occurrences directed at social workers by clients. It is evident that psychological violence is more prevalent than physical violence. The coping strategies mentioned included low affective engagement and support from colleagues. The respondents state that they have been influenced in their professional practice, reporting that they are now more vigilant, reserved, and fearful. These experiences have also resulted in heightened awareness and professional development. In the interviews, the importance of awareness, being prepared for client reactions and clarity in communication are emphasized to create a more effective and client oriented social service. The conclusion was that social workers are confronted with widespread client-perpetrated threats and violence, particularly psychological violence, which may become normalized and thereby influence risk assessments. Keywords: social worker, threat, violence, social services, coping strategies |
