Exploring the Weight System of Management Performance Index for Food and Beverage Industry in Taiwan – Viewpoint of Balanced Scorecard
| Autor: | WANG, HSUAN-HUI, 王璿惠 |
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| Rok vydání: | 2019 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 107 As the competitive environment changes, the traditional hospitality business model that focuses only on finance is no longer able to cope. Plus, the food and beverage industry don’t have a system to measure business performance so far. Therefore, this study aims to introduce the concept of balanced scorecard and establish a weighting system for the performance indicators of Taiwan's food and beverage management to provide a reference basis for operators to measure business performance. Through the literature reviews of the balanced scorecard for food and beverage industry, this study selects the business performance indicators established by Shi (2017) as the framework. Using analytic hierarchy process to find out the weights of various facets and indicators, than establishing an indicator tool for measuring the business performance of Taiwan's food and beverage industry. Through the focus group method, the feasibility of sorting and constructing the business performance system in the future is discussed in depth. The results of the study show that in the analytic hierarchy process section, “customer” is the most important measurement aspect in the four major facets, followed by “employee”, “finance” and “process”. In the overall weighting section, the top 5 indicators are mainly distributed in the “customer” and “employee” facets. In the focus group, the performance index of the research institute is sorted--customer, employee, finance, and process are consistent with the stable operation of the food and beverage industry. Therefore the feasibility of the future under the framework of the restaurant information system is very high. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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