Using Kano Model to Explore the Working Quality and Satisfaction of Fireman-A Case Study of Fire Department of Taichung City
| Autor: | CHEN, SHIN-YI, 陳欣怡 |
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| Rok vydání: | 2018 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 107 In this study, The research will be as example of the fire department of Taichung city and take the fireman as the object of this study. First of all,I will discuss the fireman of the Taichung city to the quality of the visual degree and the degree of satisfaction.Secondly, The research will use the" Kano Two Dimension Model"to find out the cognition of the training quality attributes, and then through the " Importance-Satisfaction Analysis" to find out the quality of training is important for fireman with the degree of satisfaction. This study will assist managers to identify policy priorities and how to improve the re-allocation of resources. After this study found that the quality of working can be based on the fireman of the Taichung City,and using "Kano two-dimensional mode" will be classified the people to feel the quality of training. And 15 working items will be classified as " One-dimensional Quality ".This representation provides the more training to improve the satisfaction of fire people. There are two service item are classified in the " Certainly Quality." This representation absolutely not lack to must maintain the project. In the " Importance-Satisfaction Analysis " section, there are four quality factors fall into " To-be Improved Area".I recommend the relevant working units. First of all, the working units can improve the quality of these working programs and customer satisfaction. Moreover,I find out the different satisfaction and importance to the training quality in age, education, occupation,and the period of service. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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