Discussiononthe Influence of NursesPatient Safety Culture and Hospital Patient Satisfaction-A Case Study of a Medical Center in the Middle of Taiwan
| Autor: | LIN, HSIAO-TING, 林曉婷 |
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| Rok vydání: | 2018 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 106 Background and objectives:Patient safety is a continuing issue of medical care in the world, In recent years, frequent incidents of sickness and health have not only caused the harm of the patient's life safety, but also made the reputation of medical institutions hit hard. Paying attention to the culture of patient safety can reduce medical malpractice and improve medical quality and patient satisfaction. The study purposes: To analyze the differences between different background variables in nursing staff's patient safety culture and inpatient satisfaction, and the influence of nursing staff patient safety culture on patient satisfaction. Research method: The retrospective questionnaire method was used to investigate the nursing staff and in-patients or relatives of a medical center in the middle of the country. The study tools included the “Patient Safety Attitude Scale” and “Inpatient Satisfaction Survey” for the nursing staff. Statistical software IBM SPSS Statistics 24.0 and SAS were used for descriptive statistics, independent sample t-test, one way ANOVA, andregression analysis. Results of the study: (1) Therewas a significant difference in the attitude of the nurses serving as supervisors, different types of employment, education, age and seniority in the culture of illness and safety. (2) Patients with different genders, ages, and acupuncture groups had significant differences in hospital satisfaction (3) “Diagnostics and treatment process”be positively affected by “working conditions”; and “environmental facilities” positively affected by “awareness of stress”. It had a negative impact on the impact and “feelings of management”; “friendly service”wassubject to “awareness of stress” and the positive effect of “resilience”; The negative influence of "" was positively influenced by "satisfaction with work" and "cognition of stress.". Conclusions and recommendations: The safety culture attitude of nursing staff has a significant impact on the satisfaction of inpatients. It is suggested that through the creation of a more humane work environment, more care should be given to medical-related personnel to help relieve emotional stress, and patients and their families should be involved in the care process to listen to the needs so as to raise awareness and care for patient safety. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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