Evaluating Performance of Hotels by a Fuzzy TOPSIS Method
| Autor: | NGUYEN CONG TUAN DUC, 阮功俊德 Nguyen Cong Tuan Duc (Ricky) |
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| Rok vydání: | 2018 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 106 The hotel industry assumes an important value in the tourism industry because it is essential for the provision of all other tourism services and it is the first service demanded by tourists who reach the destination. Over the years, many hotels started to increase the number of services offered; this has increased the difficulty for travellers to comprehensively assess these services to select the most suitable hotel for their trip. To assess hotel’s performance appears a hard task, because of the presence of many criteria to consider, economic but also less tangible. In addition, some of these criteria (or services) are qualitative such as responsiveness, some are quantitative such as number of rooms. To resolve the above problems, this research suggests a fuzzy technique for order preference by similarity to ideal solution (TOPSIS) method to help decision makers (travellers) to evaluate performance of hotels. This study investigates whether variables as stars rating, dimension and added services provided are correlated to performance. In the suggested model, ratings of alternatives versus qualitative criteria as well as importance weights of criteria are assessed by linguistic values represented by fuzzy numbers. A modified maximizing set and minimizing set will be used to rank fuzzy weighted ratings to complete the model. Formulas can be clearly derived to display ranking procedure. Finally, a numerical example will be used to present feasibility of the suggested fuzzy TOPSIS model. Key word: Performance of hotels, Fuzzy TOPSIS, Criteria, Fuzzy numbers ranking, Modified Maximizing Set and Minimizing Set. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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