Key Performance Indicator Improvement-The Case of H Motor Service Company
| Autor: | CHOU, CHIA-WEI, 周家暐 |
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| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 105 In order to be different from competitors, motor service companies use key performance indicators (KPIs) to improve their performance over time. The KPIs usually focus on short-term financial goals. This paper mainly discusses the job performance issues of the motor service staff and hope to discuss the improvement of KPIs. The study first uses literature review and uses the in-depth interview later to research. Through the qualitative research method, this research further explores the relationship among KPIs, employee turnover rate, work stress, employee happiness and job performance. In the end, this work offers advices to the related stakeholders. This study discusses the influence that key performance indicators have on employees and draws the following conclusions by in-depth interview with the factory director and nine employees of research case: (I) The influence of key performance indicators on the employee turnover rate: Generally speaking, new employees are more likely to resign. (II) The influence of key performance indicators on work stress: It has great influence on the factory director or employees (III) The influence that key performance indicators have on employees’ happiness: Most employees think that bonus has a positive influence on their happiness (IV) The influence that key performance indicators have on job performance: Most employees think that it has a direct positive influence. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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