The Establishment of a Credit Evaluation Model for Telecom Customers
| Autor: | CHEN, CHIUNG-JU, 陳瓊如 |
|---|---|
| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 106 After Taiwan telecom opened to private industry operations, pricing becomes a major concern for telecommunication companies to fight for free market competition. How a telecommunication company is to enhance the operational efficiency under a free market competition circumstances? Management had cut out the operating cost to maximize the gross margins, how a telecom overdue receivable management is to collect the overdue receivables with limited resources provided? The case study is to address how to use grouping methodology to identify the type of overdue receivables and take appropriate approach to collect the overdue. The case study involved the decision tree modeling to evaluate customer's credit rating. According to previous researches, it appears gender, age, education level, occupation, income. etc are the key elements to determine a personal credit level. With the restrictions of telecom policy, it cannot be shared openly for such information. However, the overdue receivable management still can predict a customer's payment quality through the past telecom usage data as well as the payment records. To obtain a customer's basic and billing information, payment records and usage behavior from the historical usage data and following with a statistical analysis. The purpose is to group up the same type of overdue in order to implement the most efficient approach. Through customer's credit rating model, the overdue management team will be able to differentiate the type of overdue and take appropriate actions to collect the overdue payment, which enhances the operational efficiency as well as reduces the resource expenses. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|