The Relationship between Job Demands, Job Resource, and Job Exhaustion among IT personnel: The Moderating Effect of Perceived Social Support
| Autor: | Yang, Feng-Hao, 楊豐豪 |
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| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 105 Encountering the competition due to globalization, information technology has played a more and more critical role for corporate nowadays. Yet, the supply of IT engineers is indeed far less than the demand. Other than increasing the effectiveness of recruitment, it has been a significant topic of research to find out how to avoid the loss of talented staff. Past studies have proved that stress at work will generate exhaustion and may cause depersonalization and diminish personal accomplishment of employees. In addition, it may also lead to other negative impacts, including declining devotion to work, absenteeism, resignation, etc. Therefore, it is the responsibility of management to recognize the root cause and take action before exhaustion occurs. The objective of this research will be to construct a job requirement – resource model to identify the characteristics of jobs that may result in burnout. We will use social support as the moderating factor for this study and try to distinguish different types of support from organization, supervisor and co-worker to observe the corresponding buffering and compensation effect. The research discovered: (1) The work pressure is the most serious effect on job burnout. (2) The impact on the job exhaustion in the work pressure can be buffered by co-worker support. (3) The impact on the job exhaustion in the emotional demands can be buffered by supervisor support. (4) The impact on the job exhaustion in the job resource can be moderated by organizational support. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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