A Study on Performance of Knowledge Transposition Effects Performance of ERP System Implement: Base in the Social Exchange Theory
| Autor: | Ming-Te Wang, 王銘德 |
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| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 105 In recent years, many enterprises implement the ERP system to enhance the company's benefits. The implement process has hidden many different success factors and failure factors. In the process of implement ERP need to use communication to transfer industry knowhow. The purpose of this study is to find the relationship between the factors of social exchange theory and knowledge transposition, and the relationship between knowledge transfer performance and ERP implement performance influenced by social exchange theory. Total questionnaires have 315, and 310 were valid questionnaires. Data were analyzed by SPSS and the PLS Algorithm of smart PLS and the bootstrapping. The five-hypothesis proposed in this study are significant. Results of this study showed that the factor of communication is very important in the process of implementing ERP. Communication facets had significant effects the facets of interaction quality and affects. The facets of influence and the interaction quality had significant effects the knowledge transfer facets. And the knowledge transfer facets had significant effects the ERP implement performance. As a result, when enterprise was implementing ERP system, enterprise had to keep the implement team and ERP consultants remaining good communication and interaction quality, and improve the influence on each other, and keep the performance of knowledge transfer good. When the knowledge of enterprise and ERP consultant was delivering smoothly, it could enhance the success rate of ERP implement and performance. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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