An Analysis of the Satisfaction and Productivity of Healthcare Information Systems: Physicians' Perspectives
| Autor: | Shu-Ya Pan, 潘淑雅 |
|---|---|
| Rok vydání: | 2017 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 105 Background and Purpose: Healthcare information systems that are oriented towards hospital management and clinical services are helpful in supporting the clinical practice of healthcare professionals. The success of the development of healthcare information systems is based on the acceptance of clinicians, which is a very important management issue. The main purpose of this study is twofold: (1) to analyse the importance and performance of system quality, information quality and service quality of healthcare information systems, and (2) to explore the impact of healthcare information systems on physician satisfaction and productivity. Via this study, hospitals can verify whether the investment in healthcare information systems improves physician satisfaction and productivity. Further, hospitals can learn how to improve the healthcare information system from the perspective of system quality, information qualityand service quality. Materials and Methods: This study is based on the information system success model presented by DeLone and McLean. The constructs of this research model include system quality, information quality, service quality satisfaction; and productivity. Survey methodology was adopted and the subjects included physicians, residents, and post-graduated year healthcare professionals from alarge healthcare groups in southern Taiwan. Results and Conclusions: A total of 190 questionnaires were distributed and 133 valid questionnaires were collected. The response rate was approximately 70%. The results showed that there were positive relationships between system quality, information quality, service quality, satisfaction, and productivity. It may imply that when subjects use the healthcare information systems, they are satisfied with the system quality, information quality, and service quality, further indicating that the system helps physicians to improve clinical care and increase their productivity. Moreover, according to important performance analysis, the results showed that information quality had the highest priority and needed to be improved. The hospital should therefore focus on information quality to improve the healthcare information system. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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