The Perspective of Configurational Theory on the Relationship among Emotional Display Rules, Emotion Regulation Strategies, Emotional Experiences and Job Engagement

Autor: Yin-Ying Wang, 王孆瑩
Rok vydání: 2016
Druh dokumentu: 學位論文 ; thesis
Popis: 104
This study focuses on the relationship among emotional display rules, emotion regulation strategies and emotional experiences, and then examines the mediation effects of emotional experiences between emotion regulation strategies and job engagement. The 234 questionnaires done by employees have been collected through from the Online-survey. The results show that the cluster analysis has been used to confirm the configuration between emotional display rules and emotion regulation strategies, so the different cluster (administration, sales service and receptionist) may influence emotional experiences (positive and self-affirmation, aggravation and yearn)。However, the positive and self-affirmation involves partially mediations that can affect surface acting and job engagement, but the other emotional experiences were not significant. In addition, the positive and self-affirmation includes partially mediations which influence deep acting and job engagement as well. On the other hand, the aggravation, sadness and yearn involve partially mediations that will affect deep acting and job engagement, but the anxiety was not significant. Finally, the theoretical contribution, practical implications, limitations and implications for future research of this study will be also discussed.
Databáze: Networked Digital Library of Theses & Dissertations