Workplace Bullying and Employee Well-being in Hospitality Industry: The Moderating Effects of Organizational Justice and Workplace Friendship
| Autor: | Hsu, Fu-Sung, 許福松 |
|---|---|
| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 When the grass-roots employees in the hospitality industry do their duties, they have to interact with their co-works. However, under the circumstances of interpersonal interactions on the job, employees may be involved into a perceived imbalance of power in the relationship resulting in conflicts and bullying acts. With workplace bullying recognized as a serious psychosocial hazard that leads to negative consequences for the victims, and damages the competences of the enterprise. From the point of view management in the hospitality industry, managers should apply strategies to prevent employees from workplace bullying, therefore helping to enhance the employee well-being. This study proposes the strategies of organizational justice from the Social Exchange Theory and workplace friendship from the concept of interpersonal interactions. Thus, the purpose of this study is to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and the employee well-being in the hospitality industry. Data was collected via both self-administered questionnaire survey and online survey. The researcher distributed the questionnaires to the grass-roots employees who worked in the international hotels of Taiwan. A total of 250 questionnaires were distributed and then 191 were returned. The response rate is 76.4%. In addition, 119 questionnaires were returned through the internet. Of the total returned questionnaires, 310 were valid. The results of this research reveal that workplace bullying has a significantly negative effect on the employee well-being in the hospitality industry. Organizational justice and workplace friendship have a significantly positive effect on the employee well-being in the hospitality industry. In addition, in contrast to the workplace friendship, organizational justice has a moderating effect on the relationship between workplace bullying and the employee well-being in the hospitality industry. Finally, the suggestions would be provided to enhance the employee well-being for the human resource management in the hospitality industry |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|