The study of Managerial Competencies and the Turnover Intention in hotel industry in Guatemala
| Autor: | Jessica Florence Quan Chan, 關頴喬 |
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| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 In a growing globalization, technological innovations and market changes, service industries must maintain their competitive advantage, in this case, improving employee’s quality, the need for responsiveness to such factors as unanticipated customer demands, staffing requirements, to name a few. A way of approaching this is to link individual performance to the goals of the business, to prepare the employees, many companies use competencies. This integrates knowledge, skills, judgment, and attributes that people need to perform a job effectively. Therefore, a set of competencies for each position of the organization can be used for recruitment, performance management, promotions, and training needs identification. Also, can help the employees to have a deep understanding of what kind of behaviors are valued by the organization, and how this are necessary to achieve their objectives. Furthermore, is critical to complement the skills with the necessary knowledge and attitudes. The aim of this study is to point out which managerial competencies can reduce the turnover intention of the supervisor of frontline employees in Guatemala’s hotels. Based on a qualitative method, the data were collected by in-depth interviews and the result were 4 managerial competencies, that in somehow, employees will consider before they make the decision to leave the company: communication, leadership, teamwork and problem solving |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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