Knowledge management applied in Service-Learning program
| Autor: | LEE, WEI-LUN, 李維倫 |
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| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 As a Service Learning Program Manager of the NGO Organization, I take the approach of organization development and wish to pause during the process of work, to reflect upon and to coordinate the professional knowledge with the organization and its staff. Through the means of reorganizing, screening, organizing, developing platforms, and transferring, I endeavor to integrate the knowledge assets of the organization in order for the professionalism of service learning and the wisdom of the staffs to be accentuated, bonding the culture and the core value of the organization. This research employs the method of case study; I conducted interviews with the staffs participating in the service-learning program. Documents from the association and researcher’s observations of and participation in the program are also applied as supplementary materials. My goal is to make an inventory of the knowledge assets of the association and to explore the educational needs for the staffs’ professional development so as to provide suggestions and feedbacks on the program’s knowledge management. The research findings are as follow: 1. Three experienced staffs design the contents of oversea service-learning programs, each in accord with the characteristic and social issues of the service locations. The staffs also devise suitable community agendas and the special trainings volunteers require for their service. 2. The already-possessed knowledge assets of the program: a. Human Resource b. Organizational image c. External resources 3. The present knowledge management of the association: The association obtains stores and transfers its knowledge assets mainly through personal memories and interpersonal relationships. The second method of knowledge management is the knowledge base, working procedure and support system, and the third one is the products and services. 4. How to strengthen the association’s knowledge management of this project: a. Adjust the structure of the organization b. Establish an organizational culture c. Knowledge management procedure Lastly, I draw a conclusion from the research results and provide suggestions on the knowledge management strategy for future service learning projects of the association. 1. Employ a specially assigned knowledge manager 2. Create an organizational atmosphere 3. The procedure of knowledge management a. The coding and storage of knowledge b. Create a knowledge map or information index c. Establish a systematic on-the-job training |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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