A Study of Tax officials' Role Conflict, Job Stress and Turnover Intention: A Case of Northern Internal Revenue Service (IRS) Bureaus
| Autor: | Chiu, Shu-Mei, 邱淑梅 |
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| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 For years, while fulfilling their duty at work, tax officials have been a target for taxpayers to complain and emotionally criticize. The harder they work, the more serious accusations they will receive, which results in tax officials’ role conflict of identity, job stress, and their high turnover rate. For years, while fulfilling their duty at work, tax officials have been a target for taxpayers to complain and emotionally criticize. The harder they work, the more serious accusations they will receive, which results in tax officials’ role conflict of identity, working pressure, and their high turnover rate. To seek solutions, this present study aims to investigate the influence of tax officials’ role conflict of identity and job stress on their turnover intention. Targeting tax officials from eight northern Internal Revenue Service (IRS) bureaus, this study collected 370 copies of the questionnaire, and 334 were valid. Several findings are addressed as follows. First, personal background brings to different influences on role conflicts. Next, years of service, job position, marriage status, and age have a significant influence on turnover intention. Last, analyzed by Structural Equation Models, role conflict has a positive influence on job stress, whereas job stress also has a positive influence on turnover intention. Theoretical implications and suggestions are proposed for further studies and the related fields. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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