An Application of IPA Model in Administrative Service QualityImprovement of SpecialEducation School
| Autor: | LIANG,KUEI-YING, 梁桂英 |
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| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 Special education schools enroll students with particularity special needs school teachers teaching different from the past，And showed more diverse and challenging appearance school Administration will support special education teacher strong backing facets of this study to SERVQUAL based questionnaire tangible, reliability, responsiveness, assurance and care five facets Design using questionnaires, to understand the special education school administration service quality status through the importance - performance level analysis (Importance- Performance Analysis, referred to as IPA) identify priorities for teachers in special education schools and administrative services performed by quality factors The results showed that teachers of school administration service quality significantly higher than the level of satisfaction degree of attention that there is a gap exists high degree of attention that the teacher but by analyzing the IPA should give priority to strengthening low satisfaction improvement project （1）school Administration and correctly convey the message announcement（2）school Administration and really be able to develop specific calendar row（3）school of the offices can be fully operational before the implementation of the communication and coordination（4）school administrators will take the initiative to assist teachers in deal with. The results of the analysis provided to the relevant administrative staff to improve as a reference to enhance the quality of administrative services to special education schools. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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