The Interpersonal Communication Competence and Styles of Handling Interpersonal Conflict Among Nurses in Intensive Care Units
| Autor: | KUO,FANG-SHIU, 郭芳秀 |
|---|---|
| Rok vydání: | 2016 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 104 Background: Nurses in intensive care units (ICUs) must be capable of employing appropriate styles of handling interpersonal conflicts to effectively communicate with medical teams, patients, and family members of patients. Objectives: To explore ICU nurses’ interpersonal communication competence, their styles of handling interpersonal conflicts, and the relationship between these two characteristics, as well as the predictors of the styles of handling interpersonal conflicts. Methods: Cross-sectional quantitative research approach was adopted, and convenience sampling was used to recruit 351 ICU nurses from three hospitals in Southern Taiwan. Data were collected using a demographic questionnaire, interpersonal communication competence scale, and styles of handling interpersonal conflict scale. Results: (1) ICU nurses demonstrated an overall interpersonal communication competence of moderate level and above; their most commonly used styles of handling interpersonal conflicts were, in sequential order, integrating, compromising, and obliging conflicts. (2) The higher is the educational attainment and job position of nurses, the better their interpersonal communication competence becomes. (3) The age of nurses that adopted the styles of compromising and avoiding interpersonal conflicts differed significantly; nurses who employed the styles of obliging, compromising, avoiding, and integrating interpersonal conflicts had significantly different educational attainment; the job position of nurses that handled interpersonal conflicts by obliging, compromising, and integrating them differed significantly; and nurses employing the styles of dominating, compromising, and integrating interpersonal conflicts differed significantly in terms of their seniority. (4) Interpersonal communication competence correlated significantly and positively with the styles of dominating, obliging, compromising, and integrating interpersonal conflicts. (5) Job position and interpersonal communication competence were predictors of the style of compromising interpersonal conflicts and explained 24.8% of the total variance; educational attainment and interpersonal communication competence explained 19.6% of the total variance in the style of integrating interpersonal conflicts. Conclusion and Practical Applications: Managers of nurses are recommended to incorporate topics regarding interpersonal communication and styles of handling interpersonal conflicts into training programs that ICU nurses must undertake every year. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|