A Study of the Relationships among Organizational Culture, Job Satisfaction, Organizational Commitment and Turnover Intention: A Case of the Tourist Hotels in Taiwan.
| Autor: | Wang, Hui-Chin, 王惠琴 |
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| Rok vydání: | 2015 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 103 This study will investigate the relationships among the organizational culture, job satisfaction, organizational commitment and turnover intention and use tourist hotel employees in Taiwan as subjects. The main propose is to seek a better strategy to help solve tourist hotel industry's high turnover rate. A good hotel organizational culture may improve job satisfaction, organizational commitment and further reduce employee intention. Therefore, a hypothesis model has been established in this study. This study will divide tourist hotels in Taiwan to four areas, including north, central, south, and east. A total of 600 questionnaires were issued to hotel employees by convenience sampling and 456 questionnaires were valid. The effective rate was 76%. The data were analyzed by descriptive statistics, reliability analysis, one-way ANOVA and structural equation model. The results show that all hypotheses are supported. As to organizational culture dimensions, market-oriented culture and employee-oriented culture will positively affect job satisfaction; and employee satisfaction will positively affect the organizational commitments. As to organizational commitment dimensions, the value of the commitment will positively affect the turnover intention and commitment to the retention has a negative impact on turnover intention. Thus, this study suggests that tourist hotel industry should treat employees as internal customers in the management philosophy. The hotel treat employees good or bad will affect the quality of customer service. If the hotel takes good care of employees, then will improves job satisfaction. A higher job satisfaction will have a higher organizational commitment relatively. The employees won’t easily resign with a higher organizational commitment. Therefore, a final recommendation on tourist hotel management is in priority to establish a good organizational culture to reduce employee turnover rate. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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