The Relationship between Hospitalization Service Quality and Satisfaction and Intention to Return of Obstetrics Inpatient: A Study of a Regional Teaching Hospital in Central Taiwan
| Autor: | Chih-Ying Hsu, 許志穎 |
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| Rok vydání: | 2014 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 102 Since the implementation of national health insurance scheme in Taiwan, because of the keen competition between the medical establishment, how to promote the medical service quality and increase the patient satisfaction has become the important factor in the medical competitive advantage.In the past, there have been many studies about medical service quality and satisfaction; however, there is a lack of study about hospitalization service quality and satisfaction, consideration and intention to return of obstetrics inpatient. The aim of the study is to find out the relationship between hospitalization service quality and satisfaction and intention to return of obstetrics inpatient. We hope this study may gain more information about what they really need so that better medical care can be provided. This study used cross-sectional study design, structured questionnaires to collect data. The sample frame consists of the obstetrics inpatient in a regional teaching hospital in central Taiwan, issued a total of 250 questionnaires, 218 valid questionnaires. By descriptive statistics, t-test and two- parent, regression analysis of the marginal effects, such as for data processing and statistical analysis, the results are as follows: 1. On the degree of importance and satisfaction for hospital hardware devices and medical service quality, respondents are most concerned about maternal or infant safety and comfort and medical care process. 2. The study surveyed high patient satisfaction and intention to return at this regional teaching hospital. 3. The analysis of variance and regression analysis for investigate the relevance among the demography and family medical care choices result showed that obstetrics inpatient in smaller household sizes have higher influence. 4. The result showed that old aged, housewife have higher intention to return to hospital. But obstetrics inpatient in smaller household sizes have lower intention to return to hospital. Because the study in a obstetrics inpatient in a regional Teaching hospital in central Taiwan, may differ with other regional hospital, need to rely on future generations to continue to sophisticated research. Finally, make recommendations to the hospital, as the implementation of service quality management to enhance the competitiveness of the reference. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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