Patients Satisfaction with Dental Outpatient of a Southern Medical Hospital
| Autor: | Fang-Ju Chou, 周芳如 |
|---|---|
| Rok vydání: | 2014 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 102 Background: The people expect a better cure for the disease outside the medical environment, effective treatment technology, the pursuit of medical safety and perfect and considerate service attitude. Today medical institutions need to actively understand patients ''needs and improve patient satisfaction, to increase the willingness to return patients'' clinic. Existing medical care institutions into medical centers, regional hospitals, district hospitals and clinics, so that people have more choice for medical resources and provide a more convenient environment for medical treatment. Study Objective: To understand the dental outpatient medical services through patient satisfaction with the results to be analyzed, to provide to the health care system managers as adjusted operating performance and further reduce unnecessary costs to reach and improve service efficiency. Methods：In this study, cross - sectional study, a questionnaire was revised to four experts recommend anonymous structured questionnaire Likert quintiles, for the health care system belongs to Kaohsiung four patients for dental outpatient survey, the use of SPSS 19.0 statistical software, make t-test, ANOVA analysis, correlation coefficient Ф, univariate analysis and regression analysis. A total of 400 questionnaires, 296 valid questionnaires. To medical center dental patient satisfaction five dimensions for reliability analysis, its Cronbach''s Alpha values ranged from 0.904 ~ 0.979. Results：The health care system is moderate due to the location, skillful, good medical equipment, relatives and friends recommendation, hospital reputation, good service attitude is its advantage. Medical centers and regional hospitals, district hospitals, clinics two variables chi-square value (χ 2) (Pearson chi-square) "skillful" and "hospital fame" had no significant correlation exists. Dental medical center, men and women of the patients had no significant differences in age, education level, place of residence, marital status, occupation, monthly income satisfaction. Regional hospital dental patients aged men and women (p = 0. 004 district hospitals, regional hospitals. Four hospitals dental patient satisfaction in five dimensions related to the service results service attitude> waiting time> medical procedure> environment facility. Need to see the doctor again medical center dental care, medical institutions have chosen a significant difference, again select wishes: medical center> clinics> district hospital> regional hospital> other. To the regional hospital to see the doctor again need dental care, there is no significant difference between the chosen hospitals, once again select the wishes: Regional hospital> medical center, clinics, district hospitals, others less. At the district hospital outpatient dental care services needed again, there are significant differences between the chosen hospitals, once again select the wishes: regional hospital> clinic>medical center> regional hospitals, other. To the clinic to see the doctor again need dental care services, there are significant differences between the selected hospital section, select the wishes again: There is no significant difference clinic>medical centers, clinics and district hospitals. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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