THE KEY SUCCESS FACTORS OF CROSS-FUNCTIONAL TEAM OF NEW PRODUCT DEVELOPMENT－A CASE STUDY OF A HIGH-TECH COMPANY

Autor: Shih-hung Chen, 陳適鴻
Rok vydání: 2013
Druh dokumentu: 學位論文 ; thesis
Popis: 101
In this research, we first summarized from literature the dimensions and factors of the success of cross-functional team. Then we surveyed the dimensions and factors among managers (management group) from R&;D, Manufacturing, Sales, Project management &; Quality related departments using Modified Delphi Method (MDM). The important dimensions and factors were extracted and classified to establish a hierarchical structures. The important dimensions and factors from management group were used to survey among the managers (management group) and executive group by using Analytic Hierarchy Process (AHP). The AHP results of both groups were compared. According to the results of this research, the important dimensions of a successful cross-functional team were Team leader, Team goal, Resource and support, Process. Both groups thought the factors "Leadership" and "Dedicated team leader" under the dimension of Team leader were more important than others. However, the management group thought the "Effective project management" and "Clear mission from senior management" were important while the executive group thought "Clear task consistent with team purpose" and "Unified goal &; vision" were important. Therefore, the team leader of a cross-functional team of a company should strengthen his leadership and dedicated to the project. Besides, the team leader shall inform the team member of "clear task consistent with team purpose" and "unified goal." A team leader should let the team member understand and comply with the goal and direction of the team in order to lead them to success. Furthermore,the frequent rotation of senior manager caused the strong expectation of "Clear mission from senior management" of managerment group in the case business unit, the case company should have long-term planning to the case business unit and establish clear vision of the case business unit, such that both management and executive groups can follow and work for unified goal or task.
Databáze: Networked Digital Library of Theses & Dissertations
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