The Relationships among Employee Engagement,Job Satisfaction and Job Performance of Hospitality Employees
| Autor: | Hsiu-Wen Chu, 儲秀文 |
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| Rok vydání: | 2013 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 The service sector has reached 68.8% of Taiwan’s GDP and 58.6% of the proportion of employment in 2011. The service sector has become the main economic subject and a major source of job creation. Take overall revenues of the restaurant industry for example, the stable growth trend in the recent five years has become Taiwan’s present and future emphasis of economic development. Many studies have pointed out that companies could enhance their performances by raising employee satisfaction. But there is also more and more research shows that employee satisfaction does not necessarily transform into outstanding performances. It helps companies achieve their business goals and profits only when employees dedicate in their work. The employee engagement is the key factor driving company’s performances. In this study, the employees of catering and hotel industries are the research objects. The main objective is to explore the relationships between employees’ engagement, job satisfaction and work performance. A total of 200 questionnaires are distributed, 177 of them are valid with 88.5% of valid response rate. The methods of the descriptive statistics, reliability analysis, validity analysis, and the partial least square (PLS) of the structural equation model (SEM) are used. The main results are as follows. Employee engagement has a statistically significant impact on the job satisfaction. It means when employees engage in their work with passion and recognition as well as show them in their working behavior, their job satisfaction increases. In addition, employee engagement has a statistically significant impact on job performance. When employees engage in their work with passion and recognition and show them in their working behavior, employees’ working performances also increase. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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