Information systems outsourcing evaluation for banking institutions
| Autor: | Ching-Ling Wang, 王慶玲 |
|---|---|
| Rok vydání: | 2013 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 Outsourcing has became a common feature of any modern economy since 1980’s, the process typically referred to the situation when firms expanded their purchases of manufactured physical inputs to external company, where the process is purchased as a service. The decision of Information systems (IS) outsourcing is one of the critical issues for organizations, in particular, Banking is among the top IS spending industries and allocates higher portion on growing and transforming the business versus the industry average. This study applied ISO-9126 software model and Technology-Organization-Environment as measure base. The Fuzzy Analytical Hierarchy Process (FAHP) tool and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) were respectively adopted to rank the factor weighting and evaluate the potential suppliers using twenty three criteria in a realistic case study. Our empirical analysis shows that: (1) after integrating the ISO-9126 model, TOE framework, and the relevant IS outsourcing literatures experts'' opinions, 23 evaluation factors were deemed suitable for a banking IS outsourcing evaluation; (2) by applying the FAHP, the order of relative importance of the four banking IS outsourcing perspectives is “Organization,” “Finance,” “Environment,” and “ Technology.” The top five evaluation factor priorities are “Outsourcing strategy,” “Project complexity and risk concern,”“Internal financial stability,” “External financial stability,” and “Project cost savings”; (3) after calculating the criteria fuzzy weights using the FAHP, we employed the FAHP method to rank the IS supplier selection for a Taiwanese bank; and (4). For bank and information service vendors, our study proposes 11 important features as the reference in their future business development; (5). Bank attaches great importance to vendor shall effectively enhance the effectiveness of information systems in outsourcing projects, they intend to in-house development instead of outsource if couldn’t seek an ideal partner. We make the following suggestions based on our findings. First, the IS outsourcing evaluation factors should be tailored to match the organization’s technological strategy, outsourcing content, and the objectives of each individual unit because there is no “one-size-fits-all” solution. Second, the IS outsourcing evaluation''s perspectives in the banking industry may not be mutually independent. Other analytical methods can be employed to solve for the interactions and feedback among factors, future research may use several other techniques to investigate the causal relationships among the ISO-9126 IS outsourcing evaluation factors and objectively build strategy maps. Finally, because of the great relevance between banking IS outsourcing decisions and organization IT strategy itself, we suggest vendors must recognize that the market situation, strengthening the capability of the outsourcing decision indicators to enhance the competitive advantages. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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