The Study on Appling IPA to Investigate Service Quality for Military Instructors in Junior High School.
| Autor: | Ming-Kai Zhou, 周銘愷 |
|---|---|
| Rok vydání: | 2013 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 This study uses IPA to explore junior high school students' counseling for life and campus security situation, IPA showed through in life counseling is only one item falls on the low satisfaction quadrant of high importance that the project as "instructors will tell you when the services are active," and in the campus security of two projects falls on the high importance quadrant low satisfaction, namely "instructors will tell you when the services are active." and "school instructors will be given appropriate support," landing in this quadrant indicates the student for these projects very seriously, but on the quality of service provided was not satisfied, so life counseling group instructors need to make improvements for the service project, and understand and uncover cause of the problem, in order to improve students' overall satisfaction. Attaches great importance to this part of the subjects said that they are not satisfied, the instructors and the school should pay attention to the demands of the improvement program for the problem. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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