Applying 6 Sigma (DMAIC) to Improve Logistics Customer Service Satisfaction-A Case Study on the Logistics Service of a Global Manufacturing Company
| Autor: | Shao-Yen Chang, 張少彥 |
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| Rok vydání: | 2013 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 Six sigma brings impressive performance to a lot of world-class enterprises. GE and Motorola turned over a new leaf by adopting 6 sigma. Their stories have been widely spread among global business. Basically, 6 sigma is to perfectly meet customers’ requirement. Applying 6 sigma can help companies earn better customer satisfaction, higher profits and excellent competitiveness. 6 sigma has great effect on different aspects, such as the ability to solve problems, the management on efficiency, thinking and logic, internal communication and knowledge sharing. Therefore, 6 sigma becomes one of the best management tools for companies to stay absolutely competitive. Taking the logistics service of a global manufacturing company as an example, this thesis applies 6 sigma to analyze how customer satisfaction influences the performance in the Asia-Pacific area. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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