Operational Efficiency Analysis for a Member Bank in Financial Holding Company
| Autor: | Hsu, Chiaching, 徐嘉慶 |
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| Rok vydání: | 2012 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 101 The emerging e-commerce trend has created a booming financial industry globally. The main service target in financial industry belongs to its invested financial holding banks. Hence, the bank serves as the most important investment and development subject. The operating performance of branch bank is highly correlated to the parent financial holding bank. Therefore the performance evaluation of financial holding bank in financial industry is greatly emphasized. One financial holding bank in Taiwan is chosen as the research object In this study. The database includes the analysis report from Taiwan Institute of Economic Research, public information, annual reports of the financial holding bank. The Data Envelopment Analysis (DEA) is adopted to measure the operating performance in 2011 using staff number, annual auditing number, total auditing people, customer number, business scale, pre-tax net income, feedback number, and comment number. The research findings have shown the Branch 36 has the highest operating performance, and followed by Consumer Finance Center 3, Consumer Finance Center 6, Consumer Finance Center 2, and Branch 5. The worst one is total function Branch 42, total function Branch 9, and Consumer Banking Center Branch 10. The results of this study show better operating performance branch may have lower accumulated gain, but still can remain on the effective frontier due to better allocating and use of resource. Likewise, the branches with poor operating performance are impacted by lacking of insufficient resource allocation and poor use. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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