The Relationship between Types of Social Exchange Perspective and Service-Oriented Organizational Citizenship Behaviors
| Autor: | Ching-Yang Cheng, 鄭清揚 |
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| Rok vydání: | 2012 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 100 To find the relationship between difference type of social exchange perspective and service-oriented organizational citizenship behaviors, this study employ the Confir- matory Factor Analysis and Path Analysis with latent variables on the data secured from a survey of the Taiwan service industry employees. As the result, it is found that: 1.citizenship behaviors (includes loyalty, service delivery, and participation citizenship behaviors). 2.Besides participation organizational citizenship behaviors, leader-member exchange is another way to increase service employees’ loyalty and service delivery organizational citizenship behaviors. 3.Team-member exchange also can increase service delivery and participation organizational citizenship behaviors. For further study, it is recommended that the intervening variable be considered. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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