The Study of relationship on Organizational performance with Service innovation , Different industries learning：A Case Study of Chunghwa Post
| Autor: | Ting-han Lai, 賴鼎涵 |
|---|---|
| Rok vydání: | 2012 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 100 In the early of Taiwan''s financial markets are stable and less change. At the time, the State-operated enterprises are indispensable contribution for Taiwan''s economic development. But with changing times, the competition in the financial markets started to become intense, general the State-operated enterprises are the overstaffing huge carry on inefficient production. And in recent years, due to the people''s sense of autonomy and demand are slowly improve, in regard the public to the traditional post office began to demand more convenience, perfect. In order to response to such changes, based on the internal " innovative products and services ", external " Peer are not the enemy, different industries as a teacher. ", the research will by service innovation, different industries learning and organizational performance as measured by indicators to explore both the impact of for organizational performance, and further examines the relative impact of relationship. In this study, questionnaire are first through preliminary interviews, construction of the questionnaires basic structure. Second, detection of questionnaires by expert validity. Finally, through item analysis with the reliability and validity analysis, complete a formal questionnaire. In this study, questionnaires to investigate in Chunghwa Post employees. Sampling method to take a quota sampling, use of the mail survey method and send them to the Administration 270 and branch offices 270. In the period, recovered 265 questionnaires, of which 238 valid questionnaires, 27 invalid questionnaires. In conclusion, staff for the Chunghwa Post implementation of service innovation “Innovative technology options” and different industries learning “Continuous improvement” will have a strong positive cognitive, privatization operating performance improvement is helpful. Suggestions for the implications of the research results, provide reference for future operations to Chunghwa Post. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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