The Key Success Factors for Land Administration Agents
| Autor: | Chun-ping Chou, 周君萍 |
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| Rok vydání: | 2012 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 100 The land registration agent system has a long history. As the industrial environment has changed rapidly since 1971, the private sector’s emphasis on and demand for land registration agent’s service has driven the utilization and management of the government’s land administration. The agents were formally named the “professional land registration agents” by the Ministry of The Interior in 1981, and regulations were formulated for their management. Thereafter, they were renamed the “land administration agents” in 2001, and the certification management system has hence started. Land administration agents do have their undeniable function and implication. In face of the different environment and industrial competition, land administration agents should strengthen their professional quality and enhance their professional skill, so that professional high-quality service can be provided for customers. With the vigorous development of communication technology and the governmental agencies’ convenient services, it becomes increasingly easy for the general public to get the information and services they need. The government has made use of information technology to improve the existing workflow and efficiency of administrative departments, and consequently many original businesses of land administration agents are replaced by innovative technology (e.g., e-transcript of cadaster, summary procedures and enquiry, digitization of cadastral information, etc.). Citizens may process registration on their own, thus leading to the shrinkage of land administration agents’ scope of business. This is a qualitative study by means of in-depth interview, which is integrated with SWOT analysis based on the operating strategies of the land administration agency industry. It aims to understand the changes in land administration agents’ business, the core capabilities and resources they possess, and the key factors affecting land administration agents’ success. Their marketability is enhanced and good reliability and loyalty, etc. are established among the customers by the use of technology, diversification of the overall brand power and the efficient building-up of human relation. In future, land administration agents may develop towards the directions of professional consultation, double land administration agent system, promotion of certification system, or alliance within the trade (or across industries), etc., by making good use of information technology, continuing to work in concert with the government for promoting electronic public services, and integrating the operating strategies accordingly. The analysis results of this study are expected to help land administration agents in assessing the influences of internal and external environmental factors on their business and operation more cautiously, and to enhance the competitive advantage of land administration agent’s business by strengthening their own core capabilities. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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