The Study of the Development of a Performance Support Tool for Tamkang University Department Chairs
| Autor: | Tai-Chun Lin, 林泰君 |
|---|---|
| Rok vydání: | 2011 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 99 The purpose of this study is to develop a performance support tool for department chairmen at Tamkang University, which meets the needs of their work. The study investigated how well the orientation supports the newly appointed chairpersons at Tamkang University, and analyzed its limitations. After figuring out the needs of department chairs'' work, the study concluded the content of performance support tool. The present study is a design-based research, that follows four phases of the instructional system design model, including analysis, design, development, and evaluation. The research participants are the president, 2 deans, 11 chairmen who worked in 2009 and 2010 academic years, a senior staff and an interface design expert at Tamkang University. Data collection methods are documental analysis and interviews. Based on the results, a performance support tool, i.e. a handbook, for newly appointed department chairpersons were developed and there were suggestions to further revisions. The conclusions of the research are summarized as following: 1. There are five categories in the orientation of chairpersons of Tamkang University, including rules, experiences, skills, practice and social contacts. It focused in knowledge, skills, attitude of chairs, points for attention and knowing each other. 2. The limitation of the orientation of chairpersons of Tamkang University is: (1) Chairs don’t know their rights and responsibility; (2) New challenges are not mentioned; (3) There is not enough training; (4) Chairs don’t know where they can find related information. 3. The needs of chairmen’s work included: (1) Controlling department budget; (2) Leading planning and development of department curriculum; (3) Communication and coordination within the organization; (4) Finding related resources. 4. The contents of performance support tool are: (1) Rights and responsibility of chairs; (2) Guideline of related rules; (3) Work processes; (4) Ethics issues; (5) Calendar for chairs; (6) Senior managers share; (7) Conception of leadership and management; (8) Skills of communication and coordination; (9) Related resources. In terms of the conclusions, three parts of suggestions were proposed as following: 1. For further modifying: (1) Keeping consistence and improving the contents and styles; (2) Advance usability testing. 2. For universities: (1) Respecting training and support measures of chairpersons; (2) Constructing knowledge sharing and storage to pass down their experience. 3. For foregoing research: (1) To evaluate the influence of academics units in university whether people use performance support tool; (2) Considering other types of performance support tool; (3) Popularizing the performance support tool to other university of managers. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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