Kaohsiung City Resevue Command Service quality and Citzen Satisfaction
| Autor: | SHi Min -Wang, 王世民 |
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| Rok vydání: | 2011 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 99 Graduate School of Business and Administration, Shu-Te University Kaohsiung City Resevue Command Service quality and Citzen Satisfaction Student：Wang SHi - Min Advisor：Dr. Lin Xin Zhong ABSTRACT Cross-strait relations between China and Taiwan have gradually turned warmer over the past few years, as well as a closer interaction ties between both its citizens.However, this has not yet prompted China to make any formal public declarations about giving up using weapons by force against Taiwan (should the day comes when Taiwan declares its own independency as a country).However, on the other hand, China has been increasing its national security budgets over the past years – bulk buying the latest high technology and powerful weapons from the other developed countries; so as to boost its military and weaponry powers and status.This could also be a hidden agenda; underneath the friendly and peaceful surface between the two countries. The Ministry of Defence (Taiwan) has always been employing the ‘ready in times of need’ pproach for the country’s military. The main objective of this approach would be to strengthen the country’s military ability to react and response immediately to any immediate breakout of war. The military servants (veterans) are the nation’s stronghold to defence. The wellness of its management would therefore bring about a direct impact on the military’s strategic ability to defend the nation; hence also reflecting on the nation’s ability to defend itself. Therefore, the importance of the management and the quality of service for the nation’s veterans, could not be taken lightly. Especially when the quality of service for the veterans (in all prefectures) could directly influence on their commitment for the country – attributing to the nation’s military ability and performance, as a whole. This is thus the motivation for this analytical study.This study was being carried out to understand the quality of service in the Kaohsiung City Resevue Command ; and was being conducted on the veterans who had been to the Kaohsiung City Resevue Command for their work commitments. The survey questionnaire was being distributed to the veterans via random pick. Out of the 500 questionnaires being handed out; 482 copies were being collected back – out of these which 46 copies were incomplete, which therefore only left 436 copies that are considered valid. The rate for the valid returned survey questionnaire is 87%.The survey questionnaires were finely filtered through careful analysis – using 4 different methods of analysis. This is to ensure the most precise outcome from this survey.The conclusion for this analytical study is that: • There is a significant difference in the expectation for the quality of service in the amongst different ranks of veterans. • There is a significant difference in the experience for the quality of service in the Kaohsiung City Resevue Command amongst the different ranks and different educational level of veterans. • There is a significant difference in both the expectation and experience at the Kaohsiung City Resevue Command from the veterans. • There is a significant connection between the veterans’ expectation for the quality of service at the Kaohsiung City Resevue Command, and the overall satisfaction experience. Keywords：Kaohsiung City Resevue Command ，Reserve serviceman，Service quality |
| Databáze: | Networked Digital Library of Theses & Dissertations |
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