The Application of Importance-Performance Analysis into the Service Quality of Small Amount Purchasing －A Case Study of Mingtan Hydro Power Plants in Taiwan Power Company

Autor: Hung-Fu Chen, 陳宏福
Rok vydání: 2011
Druh dokumentu: 學位論文 ; thesis
Popis: 99
The purchase is either uses other ways by the buyer with the money purchase to receive in exchange for material or the service behavior process to the seller, it is refers by the reasonable cost, In suitable time and correct place, by most effective method, provides the goods or the service smoothly satisfies the demand unit one kind of management. This research is by official business institution Mingtan hydro power plants in Taiwan power company, application Importance-Performance Analysis, IPA to analyzed and solve problems, Inquires into this factory staff to the jot purchase true demand and the voice（Voice of the Customer, VOC）, discovers key question which should improve immediately, promotes the work degree of satisfaction. This research discovered that, (1) opening of bids room space and the soft hardware equipment is insufficient, (2) depends on the government procurement laws and regulations to decide, The purchase amount below NT$ 100,000 dollers make a small amount purchased not after announcement procedure,the purchases not after the announcement procedure, (3) at present in the power plant appraise and elect the qualified supplier''s mechanism not most ideal matter remains to be enhance.This three items the key point which lists as must improve urgently. In view of research discovery question, this research further separately proposes the solution from the real diagnosis viewpoint (1) Using Systematic Layout Planning, SLP effective improvement opening of bids room facility arrangementquestion. (2) utilization K-T ( Kepner-Tregoe ) a centralized management mode and planning mechanism, Improves the purchase the necessary measure,satisfy the customer true requirement.
Databáze: Networked Digital Library of Theses & Dissertations
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