A Study on Citizens' Needs and Their Opinions of e-Government
| Autor: | Hsiu-lin Lin, 林綉蓮 |
|---|---|
| Rok vydání: | 2011 |
| Druh dokumentu: | 學位論文 ; thesis |
| Popis: | 99 With the popularity of Internet, people are getting used to complete governmental businesses via Internet. In order to respond to the rapid changing e-era, promoting online services is a new trend for the government, and hoping that through the various Internet application accesses, the government can provide a faster and more efficient service for its citizens. This study is to discuss about citizens’ needs and their opinions toward the usage of the Internet services of Taoyuan government. The study shows that there is an imbalance between the Internet services the government provides and the needs of its citizens. This study found that the ratio of using the online application services is low, which is about less than 30 percent. In addition, among those respondents who are aware of the online services, there are 50 percent of them who have never used them yet. Thus, this study concludes that other than the needless of the existence of the online services, the reasons could also be that the design of the application processing flow mechanism does not meet the respondents’ expectations, the respondents’ concern about the privacy, computer safety convenience, accessibility, and stability of the e-government services. From the results of the survey analysis, five short-term suggestions and three long-term advices are provided for Taoyuan government to better serve its citizens. Limitations and implications of this study are discussed at the end of this thesis. |
| Databáze: | Networked Digital Library of Theses & Dissertations |
| Externí odkaz: |
|